FAQ
Can I change my order?
Unfortunately, it is not possible to change an order that has already been placed.
As soon as an order is placed, it goes to our warehouse, so that you get the fastest possible delivery.
Of course, you always have a 30-day right of withdrawal.
Can I trade as a company?
Absolutely! At checkout you can choose to shop either as a "private individual" or as a "company".
If you are looking for larger volumes, branded clothing or private labels, please email us at info@royk.com and we will help you in the best way possible.
All of our products we have on the web can be branded with your own logo. We also produce custom designed products for you, if you want other products than what we currently have on the web.
We have a great team that will help you with the entire process, from idea to finished product.
Do you have gift cards?
Right now we do not have a function for gift cards in our webshop.
But if you would like one, please get in touch and we will of course arrange this manually.
info@royk.com
Wrong address?
How do I use a discount code?
Free shipping?
We offer free shipping with any of our standard delivery methods on all purchases within Sweden that exceed 699 SEK. Standard delivery refers to Budbee (to box) or Schenker (to agent). The estimated delivery time for these is 1-3 days with Budbee and 1-5 with Schenker. If you have not chosen either of these two options, shipping will be charged.
Notification upon delivery?
If you place your order via Budbee, you will receive a notification when your order is on its way, either in the app or to the mobile number you specified on the order. When the package arrives, you will receive a pin code for the box sent to you. If you have ordered home delivery, you will receive an update in the app or via text message.
Package not picked up?
Damaged package?
Contact us and send us a picture of the package.
info@royk.com
What delivery methods are available?
We work with different shipping methods
Budbee Box
Budbee Home
Postnord Mailbox
Postnord Home
Schenker Agent
UPS Home
How do I make a return?
- Log in through the little man in the top right corner of the website, or at https://royk.se/ shop?funk=dinsida
- Once logged in, select "return"
- Select the order number and which product you wish to return, as well as the reason for the return
Schenker: You should have received a return shipping label and delivery note in your package. Stick the label on the package and hand it over to the nearest Schenker agent.
Budbee: Log in to the Budbee app and select the words from Röyk, click return. This will help Budbee book a locker.
We can always help you if you want a return label via Schenker only, email info@royk.com
- Once you have registered your return on our website, place your product and delivery note in the package. Tape it again.
- Sure
- The product must be in saleable condition with undamaged packaging (e.g. cardboard boxes, not the plastic bag) and all tags must remain on the garment. Damaged packaging and labels are not considered approved returns and the full amount will be charged and the item will be sent back to the customer at a cost of 90 SEK.
- The customer is responsible for ensuring that the return reaches our warehouse.
- When using open purchase, the full amount of the purchase will be refunded when we have received the item in our warehouse and it has been approved by staff. Our processing times for refunds can normally take up to two weeks.
- Open purchase does not apply to underwear.
- It is important that you register your return on our website so that we can issue you a refund.
We send out return shipping labels with all shipments. These are scanned free of charge by the agent for each delivery method.
Report your return at https://royk.se /shop?funk=dinsida
However, please make sure that all delivery notes/order confirmations relating to returned products are included in the package.
We review all returns in our warehouse and if the product is approved, we will receive an email stating that your return has been received, after which we will refund you as a customer. This can in some cases take up to two weeks.
You are always welcome to contact us.
info@royk.com
Haven't received a refund?
You can also notify Klarna via the app, and they will take this up with us legally. If you have not paid via Klarna, contact us at info@royk.com and we will help you.
How do I exchange an item?
To exchange a product, place a new order and return your item using the shipping label we sent you with your purchase. When exchanging a product, e.g. when purchasing the wrong size or color - place a new order for the color/size you want to exchange to in our webshop. You are responsible for ensuring that the return reaches our warehouse. We accept returns and process them weekly. Sometimes they take up to 3 weeks depending on how busy the staff is in the warehouse.
Please note that the right of exchange does not include underwear.
Exchange at a different price?
What happens to the invoice when switching?
So if you have made a basic order (order 1), this is what we will credit when exchanging the product, when we have received your return. If you have used Klarna, you can always report in the app that you have made a return and then the invoice will be put on hold.
When you place your new order for the exchange product (order 2), it will be your own new invoice.
How much does return shipping cost?
How do I file a complaint?
Email us at claims@royk.com and attach a picture and description of what happened. with the product. You need to notify any complaints within two months of discovering the defect. You follow the rules and laws regarding the right to complain.
If you have a complaint, you must never send it in without first contacting us. It will then be handled incorrectly and you will be charged according to the return policy.
Remember, for a complaint to be approved, the product must have a manufacturing defect and the condition is that the origin of the defect can be attributed to the seller within six months of the time of purchase. https://www.arn.se/ .
